HelpServ

Service Usage

Commands

  • CANCEL -- Cancel your own pending help request.
  • HELPME -- Request help from network staff.
  • SERVICES -- List all services currently running on the network.

Services Operator Commands

  • CLOSE -- Close a users' help request.
  • LIST -- List users waiting for help.

CANCEL

CANCEL allows you to cancel a currently pending request for help.

Syntax: CANCEL

Example: /msg HelpServ CANCEL

HELPME

HELPME allows you to easily request help from the network staff. This works more like an alert than a ticketing system.

Syntax: HELPME [topic]

Examples:

/msg HelpServ HELPME
/msg HelpServ HELPME I need help with registering a channel.

REQUEST

REQUEST help from network staff. This works much like a bugtracker or helpdesk ticketing system. Please be patient while your request is considered by network staff.

Syntax: REQUEST <topic>

Example: /msg HelpServ REQUEST I need help with a vHost.

SERVICES

SERVICES allows you to view a list of all services running on the network so you can choose one to message and get more help.

Syntax: SERVICES

Example: /msg HelpServ SERVICES

Services Operator Commands

CLOSE

Close the help request from the given nick. The user will be notified that their request was closed.

Syntax: CLOSE <nick> [reason]

Example: /msg HelpServ CLOSE Grue It is now no longer pitch dark.

LIST

LIST lists all currently open help requests.

Syntax: LIST

Example: /msg HelpServ LIST